Frequently Asked Questions

Standard shipping is AUD 11. Standard shipping is free on Australian orders of AUD 100 or more. Express shipping is AUD 15 where available. The options available for your order are shown at checkout.

At launch, checkout is available for Australian delivery addresses. We may add selected international destinations after we validate fulfilment performance.

We source from third-party suppliers and some products are dispatched directly from overseas fulfilment locations, including China. Dispatch origin can vary by product, variant and supplier availability.

Yes. Products may be fulfilled by different suppliers, so items in the same order can arrive in separate parcels.

When tracking is available for your shipment, it will be sent using the contact details provided with your order. Tracking events can take time to update after dispatch.

Internationally fulfilled orders can take longer than domestic parcels. Processing and delivery times vary by product, supplier availability, destination and carrier conditions. Any delivery estimate shown during purchase or in tracking information is an estimate unless we expressly state otherwise.

No. Vetted Goods is a retailer that curates products from third-party suppliers. Product specifications, colours and included components are shown on each product page.

It describes our selection and review process, not an independent certification. We focus on products with a clear everyday purpose, understandable specifications and a sensible place in the range, and we review listings as supplier information changes.

Use our Contact page with your order details and we will review the issue. Return and refund rights are also subject to applicable consumer law and the store policies shown at checkout.