Refund policy

Returns, refunds and your consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits any rights or remedies you may have under applicable law.

Faulty, damaged, unsafe or incorrect items

If an item arrives faulty, damaged, unsafe, materially different from its description, or you receive the wrong item, contact us through our Contact page as soon as reasonably possible and include your order number plus clear photos or other relevant information. Depending on the circumstances and your rights under Australian Consumer Law, an appropriate remedy may include a repair, replacement, refund or another remedy required by law.

If a product has a major failure, you may be entitled to reject the goods and choose a refund or replacement, subject to the Australian Consumer Law. For non-major failures, we may first provide the remedy required by law within a reasonable time.

Where goods are faulty and you are entitled to a remedy, we will not require you to bear return costs that the law requires us to cover. Please contact us before sending anything back so we can provide the appropriate instructions.

Change of mind

We are not required to provide a refund or replacement solely because you changed your mind, ordered the wrong item, found the item elsewhere for less, or no longer want the item. We may choose to accept an eligible change-of-mind return within 14 days after delivery where the item is unused, unopened where relevant, in resaleable condition and returned in its original packaging. Approval is required before return. Unless required otherwise by law, approved change-of-mind return shipping is paid by the customer and original shipping charges are not refundable.

For hygiene and safety reasons, opened personal-care, grooming or similar items may not be accepted for change-of-mind return, but this does not affect rights relating to faulty or non-compliant goods.

Order cancellations

Contact us promptly if you need to cancel an order. We will try to assist, but supplier-fulfilled orders can enter processing quickly and cancellation may no longer be possible once processing or dispatch has begun. This does not affect any rights you have under law.

Refund timing

Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to process the refund after it has been issued.

Please use our Contact page for return, refund or order-support requests.